Despite the ground-breaking advancements in medical technology, many traditional communication methods, such as the humble pager, are still commonplace in healthcare organizations. As a result, communication between physicians and care teams is often a cumbersome process: A study from the University of California printed in Becker’s Hospital Review found more than a quarter of hospital readmissions could be avoided with better communication among healthcare teams and between providers and patients.
There’s no quick fix for improving communication in healthcare, but there are tools that can make the transition as smooth as possible, with minimal disruption to both patients and staff.
Enter, secure mobile messaging
Mobile messaging can provide a number of key benefits to health care organizations:
Clinicians are more than likely to have their cell phones on them during their shift making them easily accessible through mobile messaging. Unlike a pager, mobile messaging allows for real-time two-way communication therefore avoiding delays in communication which could be critical in a medical emergency. Mobile messaging apps also allow for group communication which pagers cannot facilitate.
Improves staff communication
With a secure mobile messaging facility, clinicians can send images, text and attachments containing medical documents efficiently to both internal staff and physicians based across multiple other locations. This causes a significant reduction in the time spent on administration and patient records, thus freeing up more time to spend with the patients themselves.
Having the ability to send and receive secure messages instantly as well as the ability to retrieve send/receive receipts can help avoid administrative errors. Secure mobile messaging also allows for encryption and password protection on all documents restricting unauthorized persons from gaining access to confidential data.
Mobile messaging is a relatively low cost solution and its scalability makes it a suitable option for organizations of all sizes. Therefore, implementing a mobile messaging system to operate alongside or in place of email or paging can help reduce costs over time.
Overcoming the challenges for change
People react to change very differently, some thrive on it and others find it a real struggle. Likewise, some people in your team will be quick to adapt to new procedures and others will take a little longer to adjust. Old habits die hard but explaining the purpose of the transition and the benefits will help allay any resistance towards change.
To ease the transition for all those involved, healthcare business leaders should prepare a thorough implementation strategy with a full staff training program, so that all employees are aware of reasons for change, what you hope to achieve as a result of the changeover and how it will affect patient care. Having the same training process for all staff members regardless of position will ensure that the transition is at a comfortable pace for all involved.
It some cases, it may be beneficial to appoint an individual or small group of experienced members of staff to coordinate the implementation to ensure everything stays on track and and there is minimal disruption.
To find out more about the benefits of DocbookMD and how it can help your healthcare organization, contact us today.