Medical Clinic of Houston (MCH) comprises 48 physicians including internal medicine specialists and subspecialists, contracted radiologists, and hospitalists. With such a diverse specialty mix along with in-house radiology and laboratory departments, MCH conducts a fair amount of communication both during and after hours.

The Problem

MCH’s communication requirements are complex, and the clinic needed a better solution to ensure messages not only reach the appropriate physician quickly, but allow for follow-up to ensure all messages are received and read. MCH doctors wanted to replace their outdated pagers with much more capable cell phones, but were prevented from doing so by HIPAA regulations and data concerns.

It was time to find something new. Any solution MCH implemented needed to meet its two-fold goal of having: (1) encryption capabilities so as to not place doctors at risk of HIPAA violation, and (2) full integration with the current answering service to interface and send appropriate information.

The Solution

DocbookMD is a scalable software application whose features allow for the convenience of mobile communication and the confidence of a HIPAA-secure platform. MCH deployed DocbookMD across the entire organization, making it available to all physicians and administrative staff. MCH also took advantage of DocbookMD’s ability to integrate communication across the practice’s answering service and in-house ancillary services departments. All communications now go through the DocbookMD app, giving physicians an unprecedented level of information and timeliness.

“For us, it was very simple. Pagers are less reliable and more outdated, and DocbookMD solved this issue.”
Russell Radoff, MD, MCH Internal Medicine Physician

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